Our Services

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Focusing on putting in place a fit-for-purpose operating model, ensuring service delivery meets the business and people needs.

Defining service delivery model: capability mapping, roles and responsibilities for clear hand offs
Designing structures, processes and ways of working to reduce duplication
Employee experience mapping: journey mapping for moments that matter, designing people-centred solutions

Supporting business change across technology implementation, operating model changes, cost out, M&As.

Understand change: change impact assessments, map change blockers, define key impacted personas
Deliver change: case for change, stakeholder engagement, persona-specific communication planning and delivery, training needs analysis and training delivery
Sustain systemic change: behavioural change through nudging initiatives, pulse surveys to understand adoption

Focusing on skills to drive business impact and future workforce strategy.

Psychometric assessments : utilising assessments to identify, recruit and nurture the right talent for your organisation
Employee value proposition: helping to define your differentiated offer
Skills-based organisations: strategic workforce planning for future business needs

Our approach

To ensure each proposed solution is based on the actual need and delivers sustainable system change, we follow a 5-step approach.

To start, you need to define the problem, understand the hypothesis as well as the intended impact you are after.

Dig deep to find insights and information to test the hypothesis, through conversations and data review.

Test hypothesis with key stakeholders before jumping to solution.

Develop options and solutions based on the real need, while staying pragmatic and focusing on end user experience.

Transfer skills and knowledge to your team to ensure sustainability of the solutions and continuous iteration based on business feedback received.